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Archive for July, 2009

Benjamin Black has a great post up about why SLAs are pretty much worthless. I agree — SLAs are a minor nice-to-have item but the cost to your business of any downtime is going to be so much greater — maybe 10x or more — and all they do is refund the cost of the service.  Amazon EC2 servers down for a day? You’ll get a couple of dollars back each.  The cost to your business, on the other hand…

It makes me appreciate companies like SliceHost, who don’t offer an SLA and aren’t afraid to say so.

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