SLAs Aren’t Worth the HTML They’re Printed On
Posted in Uncategorized on Jul 16th, 2009
Benjamin Black has a great post up about why SLAs are pretty much worthless. I agree — SLAs are a minor nice-to-have item but the cost to your business of any downtime is going to be so much greater — maybe 10x or more — and all they do is refund the cost of the [...]